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Terms and Conditions – Open Source Software Deployment Services

Thank you for choosing my service for deploying open-source applications such as osTicket, Nextcloud, etc. By placing an order, you agree to the following terms and conditions:

1. Service Scope

• Deployment will be performed as per the selected package (e.g., Shared Hosting, Standalone VPS/Server, or Docker-based setup).

• This service only covers installation and initial configuration of the selected application.

• I am not responsible for application-level support, customizations, troubleshooting internal software bugs, or usage training post-deployment.

2. Prerequisites to Start the Order

To begin work and ensure a smooth and successful deployment, you must provide the following:

• Root SSH access to the server or relevant hosting control panel access.

• A valid domain name and either:

  • DNS already pointed to the server IP, or

  • Domain registrar access if DNS configuration is needed on your behalf.

• If you have a custom or paid SSL certificate, please provide the necessary certificate files (CRT, KEY, and CA-Bundle if available).

• The server must be fresh/clean, with no conflicting applications or services running unless discussed in advance.

• If your hosting is shared (non-root), please confirm that it supports all required technologies (PHP, MySQL, etc.) for the requested application.

3. Delivery & Acceptance

• Once deployment is complete, I will notify you for review.

• You are responsible for checking and testing the deployment before marking the order as complete.

• Post-completion support is not included unless explicitly purchased as an add-on or agreed upon in the gig extras.

4. Responsibility Disclaimer

• I am not liable for:

  • Issues related to your hosting provider.

  • Application updates or third-party plugin/module issues.

  • Data loss due to your hosting environment or mismanagement after delivery.

• Security and backup setups are not included unless specifically requested and included in the order.

5. Communication & Order Delays

• Orders may be delayed or cancelled if prerequisites are not provided within a reasonable time (e.g., 48 hours).

• Incomplete or incorrect information may result in additional charges or cancellation depending on the complexity involved.

6. Additional Services

• Any service beyond the defined gig (e.g., application tuning, advanced security hardening, or customization) may incur extra charges.